EE results solid, now to tackle employee stress
Mobile firm Everything Everywhere (EE) issued its preliminary
results today (Tuesday) showing service revenue growth, continuing
savings from the merger and strong customer retention. CWU
commented on the results saying they were "solid" but
that the company should focus on its employees to build stronger
Andy Kerr, CWU deputy general secretary, said: "Today's EE financial results are solid enough but there is an air of disappointment around the lack of growth on the back of the company's high-profile 4G launch.
"With the merger and re-branding exercise it has been a
tumultuous time for staff. The company's results show that cost
cutting, in particular in duplicate functions such as back-office
support, has brought savings but this has taken a toll not only on
jobs but also workloads and worry" Andy added.
Results of a recent stress survey carried out by the union
suggest that workplace stress is a serious problem in EE call
centres. Based on independent Health and Safety Executive criteria,
the results rate EE as 'urgent action needed' in all seven
areas identified by the HSE as the main risk factors for workplace
Commenting on employee stress in relation to EE's results,
Andy continued: "The company seems keen to point to lower
customer churn, and successful retention and upgrades as
contributing to success. However, there's little credit given
to the employees who have delivered this success and even less
interest in staff turnover created by stress and performance
"While it's encouraging to see the company performing
well, we would now like to see real positive action taken to tackle
the issues of stress in the workplace and to improve the wellbeing
and reward of all staff."
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